Terms of Service

 

  1. Introduction & Scope

These Terms of Service (TOS) govern the provision of professional counselling and psychotherapy services by Megan James Counselling (“we/us”) in Edmonton, Alberta. Services are provided in compliance with the CPCA Code of Ethics (2020) and Standards of Practice (6th ed., 2021) CCPACCPA.

  1. Professional Standards & Responsibility

We hold designations such as RPC‑C, RPC, or MPCC under CPCA guidelines, maintaining annual continuing education and supervision as required Healing Family Matters CounsellingCPCA.
All counselors uphold ethical principles: beneficence, fidelity, non‑maleficence, autonomy, justice, and societal interest CCPA.

  1. Services Provided
  • Individual, couples, family counselling, or therapy within our competence and scope.
  • Use of in-person, online/virtual, or hybrid formats, following CPCA technology guidelines CCPACCPA.
  • We do not diagnose medical/psychiatric conditions or prescribe medications—such matters may require a licensed physician.
  1. Client Rights & Informed Consent
  • Clients receive information about service nature, goals, limits, fees, confidentiality, and alternatives.
  • Consent is voluntary, informed, and ongoing. You may withdraw consent at any time without penalty CCPACCPA.
  1. Confidentiality & Record‑keeping
  • All counselling records are stored securely in compliance with CPCA standards and Alberta privacy laws.
  • Clients may request access to their records; we follow CPCA protocols for access, amendment, and retention of records CCPACCPA.
  • Exceptions include legal mandates (e.g., duty to report harm or child protection requirements).
  1. Fees, Payments & Cancellations
  • Fee schedule, accepted payment methods, cancellation/rescheduling policy, and insurance reimbursement are set out in the Intake Form.
  • Late cancellations or no‑shows may incur a fee unless prior notice (e.g. 24 hours) is provided.
  1. Limits of Practice & Referrals
  • We operate within our certified scope. If your needs fall outside this, a referral(s) to another qualified provider will be offered.
  • We periodically engage in supervision or peer consultation in accordance with CPCA expectations CPCACCPA.
  1. Use of Technology & Online Counselling
  • Tele‑counselling is offered following CPCA technology and ethical guidelines for informed consent, confidentiality, platform security, and emergency planning CCPACCPA.
  • You are responsible for choosing a private, secure location and maintaining internet privacy during virtual sessions.
  1. Emergencies & Crisis
  • Our services are not suitable for acute emergencies. In crisis situations, contact 911 (or local emergency services) or visit the nearest hospital.
  • Provide crisis contacts and local resources in the client handbook/intake package.
  1. Ethical Complaints & Governance
  • You may raise concerns or ethical complaints through CPCA’s peer review or disciplinary procedures.
  • We are accountable to CPCA’s national ethical framework and cannot decline CPCA investigations if concerns are lodged.
  1. Term & Termination
  • Either party may terminate counselling at any time. We may end a professional relationship if continuation would be inappropriate or beyond our competence, and we will offer referrals.
  1. Modifications to Terms

We may update these Terms of Service occasionally; clients will be notified in writing and any changes will take effect from the specified effective date.

 

Effective Date: September 1,  2025

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